About One Stop Cleaners
One Stop Cleaners was born from a desire to change the cleaning industry. Too many times we heard my cleaner was unreliable, unprofessional and uninsured. The One Stop promise is to provide highly efficient, prompt and professional service to our customers, at a fair price.
When is cleaning not just cleaning? When its developed using a system with proper structure to ensure a high level of service and dynamic cleaning methods. Our people are trained to the highest levels in the industry and take pride in their work and customer service above all else.
We log important information such as sign in and sign out times and maintain a rigorous process of before and after photos.
Utilising technology, we also enable our clients to follow our process to be able to give us accurate feedback on the cleaning. If the customers was over the moon with the finished product, or should they have noticed something was missed, this can all be documented for our team to ensure it can be rectified.
Harsh chemicals have been developed and used in the cleaning industry for decades. However research has proven that a vast array of these chemicals can be detrimental to human health. In late 2018 it was decided that One Stop would move towards using a range of natural and eco – friendly products for our cleaning teams. This decision was made for several reasons, the health of both our cleaners and customers alike and the effects this would have on the environment. By choosing cleaning products that are not harmful on the environment we aim to have a positive effect on the industry.
One Stop Cleaners is paving the way for the future of cleaning. With a dedicated team of cleaning professionals, trainers, support management, business development managers and IT department, you can be sure that your cleaning needs are in professional hands.
With accreditation from the army and the aviation industry Daniel wanted to bring the discipline and dedication to a new place. By heading One Stop he works to create new levels of accreditation not seen in the industry previously.
Chris Thomas brings 10 years of cleaning knowledge and experience to the business. Through his time working for a National Passenger Train company he has learnt the trade of cleaning & Carpet cleaning
His experience in Management, Franchising and Training as well as his genuine dedication to quality control put him in a position to work with a passionate, motivated and committed team to ensuring our customers are always loving coming home to a One Stop Cleaners finished homes.
Customer Service & Support
One Stop Cleaners has a dedicated Customer Service & Support Team working with both our cleaning franchisees and the customers to ensure a smooth production from start to finish. These teams are available for bookings, to reschedule cleaning work, upgrade to additional services and all general enquiries.
Our Trainers are talented cleaners to say the least. They take each new franchisee under their wing and teach the best methods. They also developed a number of the systems within the One Stop Cleaners Success Manual and are continually working on smarter and more efficient cleaning systems.
The accounts team at One Stop Cleaners makes sure that the invoices are being sent out on time, are accurate and are keeping the business running efficiently. They are also continually auditing the systems to ensure the customer is receiving the best value.
One Stop cleaners utilise a business development team who manage the clients initial requests, preparing proposals and tenders for commercial jobs. They liaise with the franchisees, customer service and training teams to ensure that a smooth booking process can occur and that the client is able to be serviced to the highest standards.
Eco- Friendly Cleaning Services
Because One Stop Cleaners made the important decision to provide clients with eco friendly and sustainable based cleaning products we ensure a positive impact on our cleaners, our customers and the environment.
Using green, mineral based cleaning products we keep the industry sustainable. Because we use waste reduction strategies we are able to maintain our high standards of cleaning, hygiene and presentation while limiting the damage done to the environment.
WHAT SETS ONE STOP CLEANERS APART?
When you call One Stop Cleaners you don’t just have a cleaner. You have an entire team ensuring a quality job is achieved. Whether we are cleaning your home weekly, fortnightly, monthly or giving it a spring clean, you can ensure that we are going to provide a high-quality finish with our special One Stop touches, every time.
We specialise in Bond Cleans, Exit Cleans and we provide you with a One Stop Guarantee (Subject to T&Cs) ensuring you receive you bond back!
Our dedicated support team look after our customers but should there be a change to your cleaning appointment, for holidays or illness, you have a dedicated customer manager you can call. They are also available on email or SMS and can amend your booking and reallocate another day for you.
At One Stop Cleaners, our vision is simple, to become the choice of you, your family and your friends. Trusted and reliable cleaning, every time.
Our franchisees are at the forefront of this vision, ensuring they are trained to the highest standards in cleaning and chemical knowledge. Our customer service team support the highest standards in the industry.
OUR COMPANY VALUES