FREQUENTLY ASKED QUESTIONS

Some of our most frequently asked questions about services we offer

FAQ

Most frequent questions and answers

An exclusive deluxe clean is your all round clean and freshen up, From the bathrooms getting a good scrub, to the vanity mixers in the bathrooms, laundry and kitchen being polished. Your kitchen surfaces will be thoroughly cleaned with the cooktop and splashback being wiped over to remove any grease or grime. All floors are vacuumed and mopped where hard floor surfaces reside, and a general dust and spot clean performed before an optional deodorise of the home.

Clients who opt for the Exclusive deluxe are often busy business people, families with children where they need an extra set of hands, or just those who are looking to keep their home looking immaculate and clean.

The Exclusive Deluxe Clean on a standard home requires 2 hours as a minimum and we can add extra options to this, such as an Oven Clean, Windows or Deep Cleaning.

The Presidential Deluxe clean is your deeper and more extensive clean of the home where tough grime might have built up and requires more specific chemicals, tools and force to get it gleaming again.

Included in the Presidential Deluxe is a clean of the internal windows, de cobwebbing, a deep clean of the bathrooms and toilets while the kitchen will get a beautiful freshen up of the surfaces, cooktop, splashback and sink and the fronts of the cupboards and fridge where we often see fingerprints will be scrubbed clean.

To finish, your floors as carefully vacuumed and hard floors mopped to a beautiful shine and we offer a complimentary deodorise of the home on completion.

Ovens will start to get build up of grease, oil and crumbs overtime if not cleaned and from general use, an oven clean can fix this.
Our trained team of franchisees will use a formula-based oven clean to remove the grease, grime and crumbs from your oven while getting the glass polished and looking great for you.

Included in your oven clean is the racks, trays, shelves, side rails as well as the carcass of the unit and when the internals are completed our team will clean the externals and give the Oven and nice polish.

Generally speaking our team will need between 1-2 hours for a complete oven clean of a 600mm Freestanding Stove & In built oven. If the oven is  900mm in width, or very dirty we may require additional time, our professional team will be able to advise this when reviewing the job.

The primary objection of an office clean is to keep team and office morale high and positive. At One Stop cleaners we believe that a clean and fresh office means a more productive office. Our professional teams conduct cleaning of all surfaces and computers ensuring little marks such as coffee stains are removed while making sure to not disrupt the belonging or files.

The bathrooms, kitchen areas, chill out zones, and office floors are cleaned and sanitised while the bin liners are changed throughout and a fresh fragrance throughout the office leaves it feeling and smelling fresh and clean.

Additional services are available such as toilet tissue, paper towel, soap dispensary maintenance, general recycling & waste removal and we are happy to assist in preparing a custom quote for all of your office needs.

Airbnb has become increasingly popular and is a wonderful way to make some extra income for your property. At One Stop Cleaners our team have been trained in Linen cleaning, washing and housekeeping as well as presenting the beds in a visually appealing aesthetics using the likes of coloured pillows, throw rugs etc.

Our teams will conduct a thorough clean of the property, removing all contents as required from the fridge, checking all surfaces, and under couches, beds and furniture for left behind goods and reporting to the landlord of any damages on site.

The teams will distribute out new shampoo, conditioner and body wash as well as changing over tea towels, restocking of tea, coffee and sugar and making sure that your property is presented in the highest and most professional format.

We offer a linen washing service should you require this whereby we can take the linen from site, wash and prepare for the next upcoming guests’ arrival.

At One Stop Cleaners we understand how important reviews are for Airbnb and we work very closely with our clients to ensure a smooth and professional job is completed each time on time.

Our Teams can be available Monday to Sunday as we understand guests check out and check ins can be on the weekends and we can accommodate for late booking times if required.

Absolutely, At One Stop Cleaners we have a team of trained and professional carpets cleaners who can help to remove stains, smells and grime from your carpets.

The carpet cleaning team are trained in removing stains from coffee, food spills, wine, general grime and dirt, pet urine and much more and can clean your carpets, rugs, and even your couches and upholstery.

Understanding the different types of carpets and stains, the trained team will use specific chemicals and sanitisers or degreasers to lift or dissolve the issue and then using their steam cleaning extraction system they can remove these for you.

It is important to note that in some cases, such as bleach that the carpets can sometimes not be repaired through carpet cleaning due to the bleach actually staining the dye in the carpet, our professional team will be able to view and advise courses of rectification should this be the case.

Wear and Tear is another course whereby the carpet cleaner will be able to help lift and remove dirt, grime and stains, but some carpets are heavily worn, and carpet cleaning will not be sufficient to rectify the carpets and may require replacement.

Something to be mindful of when having carpet cleaning done is that the carpets can be a little damp after the carpet cleaning is completed and can appear raised while they settle. One Stop Cleaners recommends leaving the carpets from tread for 2-3 hours post carpet cleaning to allow the carpets to settle and dry efficiently and adequately before foot traffic commences onto the floors.

A bond clean, also know as an Exit Clean or End Of Lease Clean is a complete and thorough clean of a tenants property before their lease agreement is finished. A specific checklist is often used by Real Estate Agents and Property Managers to ensure that the home has been maintained and cleaned to the RSEI standards for new tenants to move in.

A bond clean includes – Complete kitchen cleaning, including the cupboards, drawers and shelves both internally and externally alongside the splashback, sink, rangehood and Cooktop all being cleaned degreased. The oven requires cleaning and degreasing as part of an end of lease which One Stop Cleaners can offer a solution for.

The bathrooms need a full clean, including soap scum and mould cleaning of the showers and bath. Cleaning of the tiles, vanity & mirror as well as all drainage points. Toilets are sanitised and cleaned thoroughly both in the bowl and also externally around the cistern and pipework.

Walls are spot cleaned and included in the bond cleaning by One Stop Cleaners, if heavy wall washing is required, One Stop Cleaners have trained teams able to  quote and complete deep cleaning of walls including removal of grime, dirt, pen and pencil marks etc.

Dusting throughout is required including the cornices, skirtings, walls, and all light fittings and ceiling fans throughout the property.

Window cleaning both internally and externally is required including cleaning of the tracks and dusting of the fly screens which is an additional service offered by One Stop Cleaners.

A Bond Clean varies in price, depending on a number of parameters such as the size of the home, the quantity of bedrooms, bathroom and living areas and the soiling of the property from light soiling through to heavy will impact the price, our trained team will be able to inspect the property or discuss with you over the phone to give you a price for you bond clean needs.

One Stop Cleaners has recently made the move to look at an eco-friendly, natural mineral based range of products. At One Stop Cleaners, the health of our cleaners and our customers is paramount in addition to the importance of looking after the environment has played a big part in this decision to move towards a more natural and eco friendly based product range.

We use a mineral based compound cleaner made locally in Australia for a lot of our general cleaning works, with our fragrances, Toilet cleaners and general wall and floor cleaning products being eco-friendly.

On occasions we are required to use heavier chemicals to get into some deeper grime, mould or dirt but we will advise our clients of this and get their confirmation before use.